{"id":45,"date":"2026-02-10T01:37:47","date_gmt":"2026-02-10T01:37:47","guid":{"rendered":"https:\/\/buypartydev.wpenginepowered.com\/?page_id=45"},"modified":"2026-02-10T23:57:27","modified_gmt":"2026-02-10T23:57:27","slug":"faq","status":"publish","type":"page","link":"https:\/\/buypartyfavours.cc\/?page_id=45","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"45\" class=\"elementor elementor-45\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c63d87c e-flex e-con-boxed e-con e-parent\" data-id=\"c63d87c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb1ebce elementor-widget elementor-widget-heading\" data-id=\"eb1ebce\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b08967 elementor-widget elementor-widget-text-editor\" data-id=\"1b08967\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The party favours team is happy to help answer any questions you may have regarding membership, ordering, payments, shipping and damaged\/defective products or any other inquiries you may have.<\/p><p>We provide the most FAQ (frequently asked questions) to assist you. However, if you can&#8217;t find the answer you are looking for, please reach out to us via email at su we are happy to help you!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-484a902 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"484a902\" data-element_type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal&quot;:&quot;start&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"75802882\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-758028821\" data-tab-title-id=\"e-n-tab-title-758028821\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-758028821\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tHow do i become a member\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-758028822\" data-tab-title-id=\"e-n-tab-title-758028822\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-758028822\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tOrder FAQ's\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-758028823\" data-tab-title-id=\"e-n-tab-title-758028823\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-758028823\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tPayment and fees\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-758028824\" data-tab-title-id=\"e-n-tab-title-758028824\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-758028824\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tShipping, Tracking and Delivery\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-758028825\" data-tab-title-id=\"e-n-tab-title-758028825\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-758028825\" style=\"--n-tabs-title-order: 5;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tDefective or Damaged Products and Complaints\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-758028821\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-758028821\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-54fc216 e-con-full e-flex e-con e-child\" data-id=\"54fc216\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6609569 elementor-widget elementor-widget-text-editor\" data-id=\"6609569\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Becoming a member of\u00a0 is free and straightforward in 5 easy steps!<\/p><p>Register to our website here. Enter your desired username, email address and password. You are now a member and will be automatically logged into our website. We also send you an automated email with your login details (check your junk box).\u00a0<\/p><p><br \/>Shop our website and add the items to your cart. We have a vast selection of\u00a0products. Feel free to reach out to us if you need any assistance.<\/p><p>After adding the items to your cart, go to the checkout page and place your order.<\/p><p><strong>Send your payment using Interac e-Transfer.<\/strong><br \/><strong>Within 24 business hours,<\/strong> you will receive a confirmation <strong>email with a tracking link.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-758028822\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-758028822\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-2e1a15f e-con-full e-flex e-con e-child\" data-id=\"2e1a15f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cffe3f elementor-widget elementor-widget-text-editor\" data-id=\"2cffe3f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tYou cannot edit an order after you place it, e.g., products, shipping address, and coupons. Please make a new order and email support, including your old order number in the subject line and a request to cancel it in the body of the email.\n\nNOTE: we cancel all pending orders without payment after three days.\n\nCan I pick up my order?\nWe only have an e-commerce website and do not have a physical storefront location to pick up orders.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-758028823\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-758028823\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-a2a9e27 e-con-full e-flex e-con e-child\" data-id=\"a2a9e27\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5865f50 elementor-widget elementor-widget-text-editor\" data-id=\"5865f50\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><span style=\"text-decoration: underline;\">What type of payment methods do you accept?<\/span><\/h3><p>We accept secure Interac e-Transfer and debit\/credit card payments.<\/p><h3><span style=\"text-decoration: underline;\">How do I make a payment?<\/span><\/h3><p>On the Checkout Confirmation page, you\u2019ll find clear instructions for both Interac e-Transfer and debit\/credit card payments. If you choose Interac e-Transfer, we&#8217;ll email you an invoice along with the payment details. For debit\/credit card<\/p><p>\u00a0<\/p><h3><span style=\"text-decoration: underline;\">I have sent my payment; why is my order still on hold?<\/span><\/h3><p>If your order remains on hold for an extended period, it may not have come through on our end. Contact us at suppor, including your order number in the subject line and the full name registered to the bank account address for your payment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-758028824\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-758028824\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-7e36e12 e-con-full e-flex e-con e-child\" data-id=\"7e36e12\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eec308c elementor-widget elementor-widget-text-editor\" data-id=\"eec308c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><span style=\"text-decoration: underline;\">Do you ship outside of Canada?\n<\/span><\/h3>\nAt this time, we only provide our service within Canada.\n<h3><span style=\"text-decoration: underline;\">How is my order packaged?<\/span><\/h3>\nWe package all orders in vacuum-sealed odour proof bags. We guarantee maximum privacy and protection with no indication of what is inside.\n<h3><span style=\"text-decoration: underline;\">When will my order ship?<\/span><\/h3>\nIf we receive your payment before 8:30PM PST, we will ship your order the next day!\n\n* Please be advised our team must process the payment to move it into the processing state for shipment the same day. The Interac system can take up to 3 hours to direct your payment to the provided email address. We advise sending your payment early to avoid missing the 8:30 PM PST deadline.\n\nCanada Post operates Monday to Friday only, so we do not ship packages out on weekends. Feel free to make an order and pay, as we will still be processing orders through the weekend.\n<h3><span style=\"text-decoration: underline;\">Where can I find my tracking number?<\/span><\/h3>\nWe will send your tracking number via e-mail once we prepare your order. Please allow up to 24 business hours for your tracking to update on Canada Post&#8217;s website.\n<h3><span style=\"text-decoration: underline;\">How long does delivery take?<\/span><\/h3>\nUnder normal circumstances, it takes up to 2-4 business days to deliver packages to most Canadian locations with Xpresspost. If you live in a &#8220;Non-Major Urban Centre,&#8221; delivery may take up to a few more business days. If you live in &#8220;Northern Regions and Remote Centres,&#8221; delivery may take up to 6 to 9 business days.\n\nNOTE:\u00a0Additional delays may occur due to uncontrollable factors such as:\nHolidays\nA surge in delivery volumes\nRoadblocks and events\nExtreme weather conditions\n\n<h3><span style=\"text-decoration: underline;\">It has been 24 hours. How come my tracking has not updated on Canada Post&#8217;s website?<\/span><\/h3>\n\nHere are a couple of reasons why your tracking is not updating on Canada Post&#8217;s website:\n\nIn some cases, a scan is missed at its first destination. The tracking information is traceable on Canada Post&#8217;s website when it is scanned at its next destination. Please allow an additional two business days to update and contact us via e-mail at supportif you do not see an update.\nThere is a glitch on Canada Post&#8217;s online tracking system, and your tracking information will not update. Please rest assured that your package is en route to you and will take the usual amount of time to be delivered. However, you will not be able to track its location due to the glitch.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-758028825\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-758028825\" data-tab-index=\"5\" style=\"--n-tabs-title-order: 5;\" class=\" elementor-element elementor-element-4831b3e e-con-full e-flex e-con e-child\" data-id=\"4831b3e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-219125f elementor-widget elementor-widget-text-editor\" data-id=\"219125f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><span style=\"text-decoration: underline;\">What should I do if I am missing a product or I received the wrong product?<\/span><\/h3>\n\nWe will try our very best to solve your issue as quickly as possible. Please e-mail us at support@om within 48 hours after the delivery date, providing the details below:\n\nYour order number\nDescription of what product(s) are missing and the product(s) you received\nA clear picture or video of the whole order that you received\n\nWhat if I received a damaged or defective product?\n\nPlease e-mail us at supportom within 48 hours after the delivery date, providing the details below:\n\nYour order number\nDetails of the damaged or defective product\nA clear picture or video of the damaged or defective product\n\nIf we cannot resolve the issue with troubleshooting, we will offer you a free replacement on your next order with us or credit to your account for the product amount.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bddf137 e-flex e-con-boxed e-con e-parent\" data-id=\"bddf137\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ The party favours team is happy to help answer any questions you may have regarding membership, ordering, payments, shipping and damaged\/defective products or any other inquiries you may have. We provide the most FAQ (frequently asked questions) to assist you. However, if you can&#8217;t find the answer you are looking for, please reach out [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-45","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/buypartyfavours.cc\/index.php?rest_route=\/wp\/v2\/pages\/45","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/buypartyfavours.cc\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/buypartyfavours.cc\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/buypartyfavours.cc\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/buypartyfavours.cc\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=45"}],"version-history":[{"count":0,"href":"https:\/\/buypartyfavours.cc\/index.php?rest_route=\/wp\/v2\/pages\/45\/revisions"}],"wp:attachment":[{"href":"https:\/\/buypartyfavours.cc\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=45"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}