Becoming a member of is free and straightforward in 5 easy steps!
Register to our website here. Enter your desired username, email address and password. You are now a member and will be automatically logged into our website. We also send you an automated email with your login details (check your junk box).
Shop our website and add the items to your cart. We have a vast selection of products. Feel free to reach out to us if you need any assistance.
After adding the items to your cart, go to the checkout page and place your order.
Send your payment using Interac e-Transfer.
Within 24 business hours, you will receive a confirmation email with a tracking link.
You cannot edit an order after you place it, e.g., products, shipping address, and coupons. Please make a new order and email support, including your old order number in the subject line and a request to cancel it in the body of the email.
NOTE: we cancel all pending orders without payment after three days.
Can I pick up my order?
We only have an e-commerce website and do not have a physical storefront location to pick up orders.
What type of payment methods do you accept?
We accept secure Interac e-Transfer and debit/credit card payments.
How do I make a payment?
On the Checkout Confirmation page, you’ll find clear instructions for both Interac e-Transfer and debit/credit card payments. If you choose Interac e-Transfer, we’ll email you an invoice along with the payment details. For debit/credit card
I have sent my payment; why is my order still on hold?
If your order remains on hold for an extended period, it may not have come through on our end. Contact us at suppor, including your order number in the subject line and the full name registered to the bank account address for your payment.
Do you ship outside of Canada?
At this time, we only provide our service within Canada.
How is my order packaged?
We package all orders in vacuum-sealed odour proof bags. We guarantee maximum privacy and protection with no indication of what is inside.
When will my order ship?
If we receive your payment before 8:30PM PST, we will ship your order the next day!
* Please be advised our team must process the payment to move it into the processing state for shipment the same day. The Interac system can take up to 3 hours to direct your payment to the provided email address. We advise sending your payment early to avoid missing the 8:30 PM PST deadline.
Canada Post operates Monday to Friday only, so we do not ship packages out on weekends. Feel free to make an order and pay, as we will still be processing orders through the weekend.
Where can I find my tracking number?
We will send your tracking number via e-mail once we prepare your order. Please allow up to 24 business hours for your tracking to update on Canada Post’s website.
How long does delivery take?
Under normal circumstances, it takes up to 2-4 business days to deliver packages to most Canadian locations with Xpresspost. If you live in a “Non-Major Urban Centre,” delivery may take up to a few more business days. If you live in “Northern Regions and Remote Centres,” delivery may take up to 6 to 9 business days.
NOTE: Additional delays may occur due to uncontrollable factors such as:
Holidays
A surge in delivery volumes
Roadblocks and events
Extreme weather conditions
It has been 24 hours. How come my tracking has not updated on Canada Post’s website?
Here are a couple of reasons why your tracking is not updating on Canada Post’s website:
In some cases, a scan is missed at its first destination. The tracking information is traceable on Canada Post’s website when it is scanned at its next destination. Please allow an additional two business days to update and contact us via e-mail at supportif you do not see an update.
There is a glitch on Canada Post’s online tracking system, and your tracking information will not update. Please rest assured that your package is en route to you and will take the usual amount of time to be delivered. However, you will not be able to track its location due to the glitch.
What should I do if I am missing a product or I received the wrong product?
We will try our very best to solve your issue as quickly as possible. Please e-mail us at support@om within 48 hours after the delivery date, providing the details below:
Your order number
Description of what product(s) are missing and the product(s) you received
A clear picture or video of the whole order that you received
What if I received a damaged or defective product?
Please e-mail us at supportom within 48 hours after the delivery date, providing the details below:
Your order number
Details of the damaged or defective product
A clear picture or video of the damaged or defective product
If we cannot resolve the issue with troubleshooting, we will offer you a free replacement on your next order with us or credit to your account for the product amount.